KarryOn communications re: absence of verbal and nonverbal cues
While some advantages were presented previously; in the absence of verbal and non-verbal cues there are also disadvantages.
Verbal and nonverbal interactions are considered essential for effective communication, understanding what someone is feeling and for identifying the discrepancies or incongruence’s between verbal and none verbal behaviours.
Online counselling/coaching has been criticized for lacking such important elements of the micro skills especially for counselling.
Online therapy does not give an indication of characteristics such as voice tone, facial expression, body language and eye contact. This can potentially impact negatively on the outcomes as there is no opportunity to observe and interpret such cues.
For this reason KarryOn Services has been adequately trained to address these matters during interactions to work for similar or even improved outcomes as might be realized during face-to-face counselling/coaching.